Mediation Skills Training

 

Session Overview

Bullying complaints, allegations of harassment, teams under-performing because of personal clashes. The result? Disgruntled and stressed staff, lower productivity, large demands on management time.

 

This workshop shows how using mediation can be a swift and cost effective way of resolving disputes in a positive and non-confrontational way.

 

Who's it For?

Anyone with a line management or HR responsibility who has to try and manage workplace disputes and who wants to find a better way of resolving them.

What's Covered?

How Mediating Works   Privacy & confidentiality Flexible process The role of the neutral mediator Parties in ultimate control Range of settlement options Future focus	Mediating Skills   Questioning skills Listening skills Negotiation skills Working with strong emotions
Utilising Mediation in your Organisation   Types of dispute that are suitable. When not to use mediation. How to find a competent external mediator. Developing an in-house mediation scheme.	Testing the Mediator Approach   Through a series of miniscenarios, an experienced mediator will demonstrate how typical cases might be handled through the phases of a mediation. Action planning for the future.

 

Session Benefits

 

• A basic understanding of the mediation process and the benefits it can bring to
  resolving workplace disputes at a significant saving of management time.
• An opportunity to see how an experienced mediator works.
• Opportunity to consider next steps appropriate to your own organisation.

 

Date & Venue

Date will be agreed once booking has been confirmed.

This training course can be run at your premises or we can provide a training venue.

 

Contact Details

For more information and costs please contact us.

Phone: 0845 4599710

Email: info@pvhr-recruitment.com

Web: www.pvhr-recruitment.com